“They (telecom companies) need to be held accountable. They are constantly ripping us off in this country. More of us need to come out and hold them accountable as well.”
In respect of the surge in customer complaints about poor telecom services in Nigeria.
There was a surge in telecom consumer sentiment in Nigeria in the last week of August 2026, highlighting the significant service-delivery challenges consumers continue to face.
Social media discourse across Nigeria — most notably on X (Twitter), Facebook, LinkedIn and Instagram — showed high levels of consumer frustration over telecom network and service failures.
What’s Really Frustrating Telecom Consumers in Nigeria?
Beyond general complaints about data depletion, issues such as billing/unrefunded failed SMS and uncompleted USSD requests, dropped calls, generic responses to complaints, and failed airtime/data top-ups dominated public discussions.
₦6 lost once may seem insignificant. But multiplied millions of times = unearned revenue.
Consumers have described the experience as “systemic micro-siphoning” — where the effort, time and airtime spent trying to resolve a complaint can cost more than the amount in issue.
Who’s Holding the Crown for the Most Complaints? 👑
MTN.
Across telecom-related complaints analysed on X, Facebook, LinkedIn and Instagram last week, MTN accounted for 54% of mentions.
The combination of 78% unresolved escalations and 85% of discussions expressing demands for compensation points to significant consumer frustration and growing pressure for more responsive oversight and consumer protection by the Nigerian Communications Commission (NCC).
We’re tracking the issues driving consumer conversations across Nigeria’s telecom and broader service-delivery landscape — and where consumers are making their voices heard.
We have asked the Hon. Minister of Communications and Digital Economy to do FIVE (5) things.
📊 See our thread, Factsheet and Infographics for detailed analytics:
On X: x.com/AGoal_
Facebook: facebook.com/AGoalInitiative
Why we logged it
Buzz From The Streets is how we track what citizens are actually saying about governance and public services — sentiment by sentiment, in their own words. Each entry is read alongside the others to show where public trust is being built and where it is breaking down.